We have new and exciting opportunities for Brand Ambassadors to join the Mukuru team in Zimbabwe. These positions will be based in the following locations: Penhalonga Headlands Odzi Marange Nhedziwa Wengezi Mt Selinda The main purpose of this role is to intermediate between the Customers and Tellers The Brand Ambassador reports directly to the Retail Supervisor. This position is responsible for housekeeping, customer service, queue monitoring, security, Internal Liaison with Teller, Farmers, Regional Manager, Branch Manager. External Liaison takes place with host shops, customers, police, CIT Duties And Responsibilities (include But Is Not Limited To) Daily cleaning outside the booth before commencing of trade Ensure that there is adequate stationery for the day before the commencement of trade. At the branch ensures that the banking hall is properly cleaned and sanitized Ensures that the rate board is up before commencement of trade. Deep sanitization of banking hall and outside the booth every 48 hours. Daily inspection within the premises for security before trade starts Provides adequate information to customers on Mukuru products and services Ensures that all WHO protocols are followed where it concerns queue monitoring, all customers are sanitized and temperatures checked, enforcing social distancing Assists in completing slips for the elderly, illiterate and new clients Ensures timeous and effective movement of clients especially during busy periods Maintains a harmonious environment by managing conflict and complaints amongst customers in the queue Handles basic customer queries such as name changes using customer’s devices/ WhatsApp platforms Assesses the gravity of complaints and queries and directs to the correct office for resolution Assists clients who have lost messages with order numbers and vouchers numbers by directing to the Schedulers/ Branch Manager Record, post and manage end of day statistics and daily post on the Harare region WhatsApp group Hold recording of statistics in relation to the number of people in the queues and the number of times customers have spent in the queue (at main branch). Daily recording at the booth. These statistics are submitted on the google form. Monitors third party sales agents in relation to customer service Identifies threats before those elements can attack SMH at the booth or at the branch. Escort tellers to the safe as they do their top-ups. Ensures that clients are safe from being duped by the public e.g. money changers who give customers fake currency To make sure that the booth is always locked. Makes sure that the cameras are working Ensure that the teller is always safe Ensures that the booth is secure in the absence of the teller Manage own professional and self-development Key Requirements Grade 12 or equivalent (Essential) Understanding of Spoken and written English (Essential) 2 years’ experience in Sales within Mukuru or Financial sector environment (Essential) 6months to 1 year security experience Knowledge of customer service principles Knowledge of money laundering Knowledge of CFT Knowledge of basic security Knowledge of Mukuru products Additional Skills Computer skills Verbal communication skills Time management skills Organisational & administrative skills Attention to detail Interpersonal skills Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS